How do I reset a forgotten password in LOXA?

Before you start

• You need access to the Troubleshooting and account safety workflow in your LOXA role.
• Have the account email ready before you begin.

Step by step

1. 1

   Sign in to LOXA and open Troubleshooting and account safety.

2. 2

   Open Forgot your password from the sign-in page

3. 3

   Enter or review the account email.

4. 4

   Review the record and select the available save, confirm, or continue action.

5. 5

   Verify that a reset request is sent when the account is eligible.