Messaging

LOXA Text Messaging Program

Last updated August 14, 2026

What LOXA sends

LOXA Property Management sends transactional text messages to residents and maintenance contacts who have explicitly opted in. Messages can cover account activity, rent, payments, leases, resident portal invitations, shared documents, and maintenance updates. We do not use this program for marketing or promotional messages.

How consent is collected

A recipient may opt in on a written tenant onboarding or lease form, or give verbal consent after a property representative reads the full disclosure below. The property representative records the consent method, date, person who captured it, and supporting evidence in LOXA before any text is sent.

The consent choice is separate, optional, and unchecked by default. LOXA does not treat an existing business relationship, a provided phone number, a purchased or rented list, or consent imported without evidence as permission to text.

The disclosure recipients receive

By agreeing, you consent to receive recurring transactional text messages from LOXA Property Management about your account, rent, payments, lease, resident portal invitations, documents, and maintenance activity. Message frequency varies with account activity. Message and data rates may apply. Consent is not a condition of purchase, a lease, housing, or use of LOXA. Reply STOP to opt out or HELP for help. View our Privacy Policy at https://www.loxapm.com/privacy and Terms at https://www.loxapm.com/terms.

Opting out and getting help

Reply STOP to any LOXA text to opt out. LOXA records the opt-out and will not send additional program messages unless you provide new consent. Reply HELP for help or email support@loxapm.com. Message frequency varies with account activity, and message and data rates may apply.

Contact

Questions about this document or the LOXA text messaging program go to support@loxapm.com.