Troubleshooting and account safety

How do I report a suspected access problem in LOXA?

Record the page, time, expected role, and error message, then contact support. Support receives enough context to investigate safely.

For
All organization roles, Tenant
Updated
August 9, 2026
LOXA Troubleshooting and account safety screen with fictional demonstration data
Demonstration account with fictional names, addresses, and financial records.

Before you start

  • You need access to the Troubleshooting and account safety workflow in your LOXA role.
  • Have no passwords, bank credentials, or full payment details ready before you begin.

Step by step

  1. Sign in to LOXA and open Troubleshooting and account safety.

  2. Record the page, time, expected role, and error message, then contact support

  3. Enter or review no passwords, bank credentials, or full payment details.

  4. Review the record and select the available save, confirm, or continue action.

  5. Verify that support receives enough context to investigate safely.

What should happen

Support receives enough context to investigate safely.

Open this workflow in LOXA