Troubleshooting and account safety

How do I fix an empty payment report in LOXA?

Expand the date range and reset tenant, property, status, and search filters. Matching payment rows and totals return.

For
All organization roles, Tenant
Updated
August 9, 2026
LOXA Troubleshooting and account safety screen with fictional demonstration data
Demonstration account with fictional names, addresses, and financial records.

Before you start

  • You need access to the Troubleshooting and account safety workflow in your LOXA role.
  • Have the expected payment date ready before you begin.

Step by step

  1. Sign in to LOXA and open Troubleshooting and account safety.

  2. Expand the date range and reset tenant, property, status, and search filters

  3. Enter or review the expected payment date.

  4. Review the record and select the available save, confirm, or continue action.

  5. Verify that matching payment rows and totals return.

What should happen

Matching payment rows and totals return.

Open this workflow in LOXA