How do I choose the correct portal after signing in in LOXA?

Before you start

• You need access to the Troubleshooting and account safety workflow in your LOXA role.
• Have the role tied to the email ready before you begin.

Step by step

1. 1

   Sign in to LOXA and open Troubleshooting and account safety.

2. 2

   Confirm whether the account is an organization user or tenant

3. 3

   Enter or review the role tied to the email.

4. 4

   Review the record and select the available save, confirm, or continue action.

5. 5

   Verify that LOXA opens the matching dashboard.