Charges and payments

How do I issue a full refund in LOXA?

Open the payment, select Refund, and choose the full amount. The payment status and refunded amount update.

For
Organization owner, Organization admin, Property manager, Accountant
Updated
August 9, 2026
LOXA Charges and payments screen with fictional demonstration data
Demonstration account with fictional names, addresses, and financial records.

Before you start

  • You need access to the Charges and payments workflow in your LOXA role.
  • Have refund reason and confirmation ready before you begin.

Step by step

  1. Sign in to LOXA and open Charges and payments.

  2. Open the payment, select Refund, and choose the full amount

  3. Enter or review refund reason and confirmation.

  4. Review the record and select the available save, confirm, or continue action.

  5. Verify that the payment status and refunded amount update.

What should happen

The payment status and refunded amount update.

Open this workflow in LOXA